Terms & Conditions

Company Information

Dekokiosk.com
Vestergårds allé 87
8362 Hørning
CVR No.: 38244973
Email: info@lisbethbeck.dk

Prices

At Dekokiosk.com, all prices are listed in EURO. We reserve the right to change prices without prior notice. Please note that some items may be sold out.

Payment

Dekokiosk.com accepts payments with VISA-Dankort, VISA, VISA Electron, Mastercard, and MobilePay (DK only). Payment will be charged to your account upon receipt of the order confirmation. We are not responsible for pricing errors or items that are out of stock or discontinued.

Delivery

We aim to dispatch physical orders within 2 business days at Dekokiosk.com. We deliver to all of Denmark and EU, and shipping prices start from 35 DKK. We do not deliver to Norway, the Faroe Islands and Greenland. In DK, your items will be delivered using DAO.

Note: If there is no storage space at the delivery location, the package will be moved to the nearest collection point, and you will be notified. If you encounter any issues, please contact DAO customer service.

Deliveries are made on all weekdays. Your items will typically be delivered within 3-4 business days after dispatch.

Special delivery conditions may apply to certain items. These conditions will be specified before purchasing such items.

If you purchase a digital product, you will receive an email shortly after the purchase with the product attached as a PDF. You must download and print the product yourself.

Warranty

According to the Danish Sale of Goods Act, you have a 2-year warranty on items purchased from us. Our warranty covers defects in materials and/or manufacturing. Depending on the specific situation, you can have the item repaired, exchanged, refunded, or receive a discount. The warranty does not cover defects or damages caused by improper handling of the product/service. You must report any complaints within a reasonable time after discovering the defect/error.

For returns, complaints, and use of the right of withdrawal, please send to:

Lisbethbeck.dk
Vestergårds allé 87
8362 Hørning
Denmark

We do not accept packages sent cash on delivery.

Refunds

If a refund is applicable, please provide bank details in the form of account and sort code, so the agreed amount can be transferred. These details can be safely provided via email or other electronic form, as they are not sensitive information and will only be used for the refund process.

Right of Withdrawal:

You have a full 14-day right of withdrawal on items purchased from our webshop.

Unfortunately, according to the Danish Sale of Goods Act, there is no right of withdrawal for digital products once they have been used. However, if the product does not meet your expectations, please contact us.

The period is counted from the day:

You receive the order.
You receive the last item in physical possession, in case of an agreement for multiple items ordered in one order, but delivered separately or in several installments.
You receive the last batch or last part in physical possession, in case of an agreement for delivery of goods that consist of multiple batches/parts.
You receive the first item in physical possession, in case of regular delivery of goods over a certain period.
You are responsible for the return shipping costs.
The right of withdrawal must be notified to us no later than 14 days after the purchase, and you must return the shipment within 14 days from the notification. The notice must be given via email to info@lisbethbeck.dk, clearly stating your intention to use your right of withdrawal. If you wish to return the item to us, please fill out the enclosed Return Form and send the item to:
Lisbethbeck.dk
Vestergårds allé 87
8362 Hørning
Denmark
You cannot withdraw from the purchase simply by refusing to accept the item without simultaneously giving clear notice of this.

Items excluded from the right of withdrawal:

The following types of items are not covered by the right of withdrawal:

Items made to your specifications or clearly personalized.

Sealed items that, for reasons of health or hygiene, are not suitable for return and whose seal has been broken after delivery.

Items that, by their nature, become inseparably mixed with other items upon delivery.

Items where the seal has been broken.

Non-financial services that have been initiated with the consumer's prior explicit consent and acknowledgment that the right of withdrawal ceases when the service is fully performed.

Delivery of digital content that is not delivered on a physical medium if the execution has started with the consumer's prior explicit consent and acknowledgment that they thereby lose their right of withdrawal.

Newspapers, magazines, or periodicals, except for subscriptions to such publications.

Agreements entered into at a public auction.

Items that deteriorate or become obsolete quickly.

Digital products that have been used. By "used," we mean if the digital product has been downloaded, it is considered used and cannot be withdrawn.

Return of Items:
You must return your order without undue delay and no later than 14 days after exercising your right of withdrawal. You must bear the direct costs associated with the return. When returning the item, please ensure it is properly packaged. Include a copy of the order confirmation.

You are responsible for the item until we have received it back. We do not accept packages sent cash on delivery.

Condition of the Item upon Return:

You are only liable for any deterioration in the value of the item caused by handling it beyond what is necessary to determine its nature, characteristics, and function. In other words, you can try the item as if you were trying it in a physical store.

If the item has been used beyond what is described above, it will be considered used. This means that if you cancel the purchase, you will only receive a partial or no refund, depending on the commercial value of the item at the time of the return. To receive a full refund, you must test the item without actually using it.

Refund:
If you cancel your purchase, you will naturally receive a refund of the amount you paid to us.
In the event of a depreciation for which you are liable, this amount will be deducted from the refund.
When using the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer), will be refunded without undue delay and no later than 14 days from the date we received notice of your decision to exercise the right of withdrawal. Refunds will be made using the same payment method you used for the original transaction, unless you explicitly agree to another method.
We may withhold the refund until we have received the item back unless you have provided documentation of having returned it.

Rights:
All rights to workshops, courses, events, and digital products belong to Dekokiosk.com.
When purchasing, you obtain a license to use the purchased product as specified under the respective product.
Your digital product is personal, and it is not allowed to sell, forward, lend, give away, or otherwise distribute the product, either privately or commercially. This applies to both the content of our online products, downloaded products, workshops, and courses.

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